DMX Home > Services > Help Desk Service


Help Desk

Help Desk Service

Help Desk Service is a 24 x 7 service that provides you with a single point of contact for your customers. It facilitates problem resolution and improves customer satisfaction.

Help Desk Service

Our Help Desk service provides you with a single point of contact that is geographic and platform-independent.  It is a 24 x 7 operation optimized for supporting end-users.  Through this Help Desk, the issues reported will be registered, acknowledged, validated, investigated and resolved.  End-users can track their requests on-line and are informed of associated status.  It helps reduce service disruptions and improve user satisfaction.  Customer can avoid having to make major investment in building its own support resources to cope with end-user needs.

Through our remote diagnosis and monitoring mechanism, any potential failure can be detected and resolved at the early stage promptly. The help desk service team can help you to resolve the incident on-site or remotely. You are assured with reactive resolution with our remote technical support while enjoying minimal disruption to your business operation.

  • 24 x 7 Operations
  • Single Point of Contact for customers
  • Facilitate Problem Resolution
  • Improve Customer Satisfaction

Contact us


© 2014 DMX TECHNOLOGIES. All Rights Reserved.
A Member of the KDDI Group KDDI Group Logo